Cancellation policy

Last updated: September 18, 2026

Puleia Organics, doing business as Puleia Organics (“Puleia Organics,” “we,” “us,” and “our”).

Some items may be offered as a subscription. This policy explains how you can change or cancel that purchase.

These rules work with our Terms of Service, Privacy Policy, and Refund Policy.

Subscriptions

When you buy a subscription, you receive repeat deliveries on the schedule you choose at checkout.

Your subscription bills every 28 days. Your payment details are stored securely and you are charged for each delivery. If you subscribed for more than one unit, that full quantity is charged and shipped each cycle.

Subscriptions continue automatically until you cancel them.

Minimum term

Subscriptions have a minimum term of two deliveries: the first shipment and one renewal at 28 days (the first rebill).

You may submit a cancellation at any time.

  • Normal cancellation: the request is recorded immediately and takes effect after the second delivery. You will not be charged for any cycle after that.
  • After the minimum term, a cancellation stops all further deliveries and charges.

We do not refuse to accept a cancellation request. Timing of when it takes effect is as stated above.

Immediate cancellation (no minimum term)

We will cancel the subscription immediately, including before the second delivery, if:

  • the product caused a side effect or adverse reaction
  • your healthcare provider advised you to stop using it
  • your order arrived damaged, defective, incomplete, or was not what you ordered

Contact us at info@puleia.com and we will stop future charges right away.

How to cancel or change your subscription

Use any of these:

  1. Subscription portal — choose Manage Subscription in the website menu
  2. Your account — log in and open your subscriptions
  3. Email — info@puleia.com

Order confirmation emails also include a link to manage the subscription.

From the portal you can cancel, pause, skip a delivery, change frequency, change quantity, or update payment and shipping details, where those tools are available on your account.

Please cancel at least 48 hours before the next scheduled billing date. Orders already in processing cannot be stopped. For product already shipped, see our Refund Policy.

Cancellations sent by email are processed within 2 business days. We will email confirmation when the subscription is canceled.

Refunds

Canceling stops future deliveries. It does not automatically refund deliveries you already received.

To request a refund on product already received, use our Refund Policy, including the 30-day guarantee.

Questions

Puleia Organics
Email: info@puleia.com
Phone: (463) 287-6908 (Monday–Friday, 9:00 AM–5:00 PM Eastern Time, US and Canada)